Tuesday, April 17, 2007

Today is the Day of Rejoicing





The first Tuesday following Bright Week (Easter week) is Radonitsa (which means "Day of Rejoicing"). On this day, Orthodox Christians go to the tombs of their loved ones, and share the joy of Pascha with them.

After work, I stopped by Anastasia Titov's grave, for the first time since her funeral. I served a Panikhida (memorial service) for her and some of the other Orthodox people I know who are buried in that cemetery. I was afraid that it would be raining, but the rain stopped just before I got there, and then resumed after I was finished and back in my car. Although Anastasia has no relatives in this part of the country, I could see that I was not the first one there. There were Easter eggs left on her tomb; as well as some palms and pussy-willows, flowers, and a candle decorating her grave.

The words of the Paschal Troparion had a new significance to me, as I sang out loud before her grave:

"Christ is risen from the dead, trampling down death by death, and upon those in the tombs bestowing life."

What a joy it was, indeed... because Indeed He is Risen. And indeed, she is with him, and will rise again just as He is risen.

Texas Observer: Trail of TIERS

Trail of TIERS

Albert Hawkins is pushing another fouled-up, expensive idea
by Dave Mann



Perhaps the biggest boondoggle in Texas government at the moment involves a computer program at the state Health and Human Services Commission that has consumed more than $415 million and seven years of effort. It still doesn’t work.

Yet HHSC Executive Commissioner Albert Hawkins continues to ignore forceful warnings about the system’s flaws, and is pushing the much ballyhooed software into wider use at his agency.

An Observer review of internal HHSC documents shows that Hawkins has been told repeatedly by federal officials and his own auditors over the past two years that the agency’s new system simply wasn’t functioning. In one instance, the agency even misled federal officials about the software’s progress, according to internal agency documents.

The software is called the Texas Integrated Eligibility Redesign System, or TIERS for short (pronounced, appropriately enough, “tears”). It is supposed to bring efficiency to state benefit programs and make it easier for needy Texans to get their food stamps, Medicaid and other benefits.

So far, it’s done the opposite. In pilot programs, the software has mysteriously swallowed data and left applicants wondering if they will ever receive their benefits. At other times, it has paid out too much money, but how much is impossible to tell because the software doesn’t produce the data auditors need to check for mistakes or fraud.

Flaws in the TIERS system contributed to last year’s failure of the agency’s grand experiment to let private call centers run by the consulting firm Accenture handle applications for state benefits [see “What Hawkins Knew,” April 6, 2007]. The call center plan has been suspended indefinitely, and HHSC canceled its contract with Accenture last month.

But TIERS somehow soldiers on. The state and federal tax dollars it has already burned could have provided health coverage for every kid in the Children’s Health Insurance Program in 2007.

HHSC officials contend they have fixed many of the problems, and Hawkins is moving forward with plans to slowly expand TIERS across Texas. “TIERS is a successful system today,” says HHSC spokesperson Stephanie Goodman. “It provides benefits to hundreds of thousands of clients every month.”

But federal officials and some state lawmakers remain deeply suspicious, and in recent weeks have tried to halt TIERS expansion. It’s not just the well-being of needy Texans at stake. If Hawkins sticks with the software and the project continues to fail, the state risks incurring federal sanctions and wasting even more taxpayer money.

Hawkins didn’t create the TIERS mess, but he has perpetuated it. HHSC set out to build its new computer system in 2000—three years before Hawkins took over the agency. It wanted to replace an aging system— antiquated, but it worked well enough—with gadget-heavy, Web-based software. The new system was supposed to be easy to use and handle every task a state worker could desire, from processing Medicaid applications to calculating how much food stamp money to pay out. HHSC hired Deloitte Consulting LLP to build the software. The project was botched from the beginning.

After three years, the state and its contractors launched a trial run of TIERS in two Central Texas counties, and they have yet to move much beyond the pilot program, which handles about 250,000 clients a month, according to HHSC. Goodman says HHSC successfully expanded TIERS to Williamson County last fall without hearing any complaints. But state workers in the pilot area have complained for years that the software takes far too long to process applications.

What’s given HHSC the greatest heartache is the system’s inability to maintain case histories—for example, how much a Medicaid provider was paid three years ago, or whether a food stamp recipient mistakenly received too much money, and if so, how much.

The lack of reliable case histories prevents auditors at the HHSC Office of Inspector General from investigating cases of Medicaid fraud and recovering overpayments. HHSC auditors haven’t pursued a single fraud investigation among the hundreds of thousands of cases handled by TIERS in 28 months. Similarly, they halted all inquiries into cases using TIERS in April 2005, according to a report last fall by the Texas State Auditor’s office.

Internal HHSC documents obtained by the Observer reveal the extent of the problem. For example, the HHSC Inspector General’s office believes, based on sample data, that TIERS is paying too much taxpayer money in the food stamp program. But without case histories, the auditors have no way to determine how much money mistakenly went out, and can’t recoup the overpayments. Goodman, the agency spokesperson, says the data are retrievable from TIERS, but the system has trouble putting the information into a format auditors can use.

The federal government requires the state to track and recoup overpayments in the food stamp program, and to conduct fraud investigations. HHSC’s inability to perform either task in the two counties using TIERS is not only wasting taxpayer money intended for needy Texans, but also violating federal law.

For three years, the feds and HHSC’s own auditors have nagged the agency to correct the software failings. In August 2005, HHSC auditors recommended three steps that might limit the continued waste of taxpayer money, including requiring a supervisor to review and approve any food stamp payments of more than $125. HHSC officials later assured federal officials the safeguards were in place as early as June 2005. That appears to have been untrue. HHSC auditors have found “no confirmation” of safeguards such as supervisor approval “anywhere in TIERS or otherwise,” according to an auditor’s memo last fall. HHSC’s Goodman says those safeguards were automated in late 2006 and the amount of overpayments issued by TIERS fell substantially.

Hawkins was well aware of the problems. He met personally with staff from the HHSC Inspector General's office on April 27, 2005, and again on September 29, 2005. At both meetings, auditors warned Hawkins that the agency’s auditors couldn’t track overpayments or investigate fraud in the TIERS data, according to a memo written by Garbarino last fall. Hawkins’ office didn’t respond to three interview requests for this story.

Hawkins moved ahead with an expansion of TIERS before the flaws were corrected. He decided to link the launch of the Accenture call center network in 2006 with an expansion of TIERS. Hawkins planned to roll out the call centers and TIERS statewide and simultaneously.

While the call center flameout drew widespread coverage, the failings of the state’s new software have garnered little publicity. In early 2007, HHSC quietly moved ahead with its planned expansion of TIERS.

After HHSC notified federal officials of its plans, the feds reprimanded the agency in a March 23, 2007, letter denying HHSC approval to expand its problematic software. Of course, HHSC has ignored the feds before. As the Observer reported on April 6, Hawkins twice pushed the Accenture plan forward without federal approval. The feds issued a stern warning to HHSC not to try that stunt again. “[The Food and Nutrition Service] will not participate in further funding of this project if the State elects to move forward with an expansion of TIERS without FNS’ prior approval,” the letter read. HHSC had hoped to expand TIERS to seven more Central Texas counties by the end of April. Those plans are in doubt.

You couldn’t blame the feds if they decide to cut off funding for TIERS. The state has already burned through about $231 million in federal money developing the software. (The state tab is approaching $200 million.)

Hawkins told a House subcommittee on April 4 that his agency had, remarkably, solved most of the problems with the software, including the case history problem. He said agency leaders met with federal officials on March 29 to discuss TIERS and that the feds were pleased with HHSC’s progress. “We were able to present to [federal officials] documents showing that changes have been made,” HHSC Deputy Commissioner Anne Heiligenstein told lawmakers at the hearing. “Their reaction was very positive.”

Despite that happy talk, sources at the Capitol say federal officials are suspicious of HHSC’s claims, though they took state officials at their word. Asked if HHSC’s progress had satisfied the federal government, Jean Daniel, a spokeswoman with the federal Food and Nutrition Service, said, “That’s under review. [HHSC] has provided answers to the questions and discussion points. Those are under review.” Federal officials will visit Texas in April to test just how fixed the computer system really is.

Meanwhile, time may be running out for TIERS. Several state lawmakers are losing patience with the repeated failures. Sen. Bob Deuell, a Greenville Republican, offered a rider to the state budget to allow HHSC to update its old computer system as a temporary fix until TIERS or another system can function successfully. Other lawmakers want to scrap the software and make HHSC start over with a system that won’t waste so much money.

Wednesday, April 11, 2007

Jerusalem Post: Jesus Tomb Film Scholars Backtrack

Jesus tomb film scholars backtrack
By ETGAR LEFKOVITS


Several prominent scholars who were interviewed in a bitterly contested documentary that suggests that Jesus and his family members were buried in a nondescript ancient Jerusalem burial cave have now revised their conclusions, including the statistician who claimed that the odds were 600:1 in favor of the tomb being the family burial cave of Jesus of Nazareth, a new study on the fallout from the popular documentary shows.

The dramatic clarifications, compiled by epigrapher Stephen Pfann of the University of the Holy Land in Jerusalem in a paper titled "Cracks in the Foundation: How the Lost Tomb of Jesus story is losing its scholarly support," come two months after the screening of The Lost Tomb of Christ that attracted widespread public interest, despite the concomitant scholarly ridicule.

The film, made by Oscar-winning director James Cameron and Emmy-winning Canadian filmmaker Simcha Jacobovici, prompted major criticism from both a leading Israeli archeologist involved in the original dig at the site as well as Christian leaders, who were angered over the documentary's contradictions of main tenets of Christianity.

But now, even some of the scholars who were interviewed for and appeared in the film are questioning some of its basic claims.

The most startling change of opinion featured in the 16-page paper is that of University of Toronto statistician Professor Andrey Feuerverger, who stated those 600 to one odds in the film. Feuerverger now says that these referred to the probability of a cluster of such names appearing together.

Pfann's paper reported that a statement on the Discovery Channel's Web site, which previously read "a statistical study commissioned by the broadcasters...concludes that the probability factor is 600 to 1 in favor of this being the tomb of Jesus of Nazareth and his family," in keeping with Feuerverger's statement, has been altered and now reads, "a statistical study commissioned by the broadcasters... concludes that the probability factor is in the order of 600 to 1 that an equally 'surprising' cluster of names would arise purely by chance under given assumptions."

Another sentence on the same Web site stating that Feuerverger had concluded it was highly probable that the tomb, located in the southeastern residential Jerusalem neighborhood of Talpiot, was the Jesus family tomb - the central point of the film - has also been changed. It now reads: "It is unlikely that an equally surprising cluster of names would have arisen by chance under purely random sampling."

Israeli archeologists have said that the similarity of the names found inscribed on the ossuaries in the cave to the members of Jesus's family was coincidental, since many of those names were commonplace in the first century CE.

The film argues that 10 ancient ossuaries - burial boxes used to store bones - that were discovered in Talpiot in 1980 contained the bones of Jesus and his family. The filmmakers attempt to explain some of the inscriptions on the ossuaries by suggesting that Jesus was married to Mary Magdalene, and that the couple had a son, Judah.

One of the ossuaries bears an inscription reading "Yeshua son of Yehosef" or "Jesus son of Joseph;" a second reads "Mary;" a third is a Greek inscription apparently read by one scholar as "Mary Magdalene;" while a fourth bears the inscription, "Judah, son of Jesus." The inscriptions are in Hebrew or Aramaic, except for the one in Greek.

But Shimon Gibson, who was part of the team that excavated the tomb two and half decades ago and who appeared in the film, is quoted in Pfann's report as saying he doubted the site was the tomb of Jesus and his family.

"Personally, I'm skeptical that this is the tomb of Jesus and I made this point very clear to the filmmakers," Gibson is quoted as saying.

"We need much more evidence before we can say that the Talpiot tomb might be the family tomb of Jesus," he added.

In the film, renowned epigrapher Prof. Frank Moore Cross, professor emeritus of Hebrew and oriental languages at Harvard University, is seen reading one of the ossuaries and stating that he has "no real doubt" that it reads "Jesus son of Joseph." But according to Pfann, Cross said in an e-mail that he was skeptical about the film's claims, not because of a misreading of the ossuary, but because of the ubiquity of Biblical names in that period in Jerusalem.

"It has been reckoned that 25 percent of feminine names in this period were Maria/Miriam, etc. - that is, variants of 'Mary.' So the cited statistics are unpersuasive. You know the saying: lies, damned lies, and statistics," Cross is quoted as saying.

The paper also notes that DNA scientist Dr. Carney Matheson, who supervised DNA testing carried out for the film from the supposed Jesus and Mary Magdalene ossuaries, and who said in the documentary that "these two individuals, if they were unrelated, would most likely be husband and wife," later said that "the only conclusions we made were that these two sets were not maternally related. To me, it sounds like absolutely nothing."

Furthermore, Pfann also says that a specialist in ancient apocryphal text, Professor Francois Bovon, who is quoted in the film as saying the enigmatic ossuary inscription "Mariamne" is the same woman known as Mary Magdalene - one of the filmmakers' critical arguments - issued a disclaimer stating that he did not believe that "Mariamne" stood for Mary of Magdalene at all.

Pfann has already argued that the controversial inscription does not read "Mariamne" at all.

The burial site, which has been contested from the start by scholars and church officials alike, is some distance from the Church of the Holy Sepulchrr in the Old City, where many Christians believe Jesus's body lay for three days after he was crucified.

According to the New Testament, Jesus rose from the dead on the third day after his crucifixion, and an ossuary containing Jesus's bones - the explanations of the movie director notwithstanding - would contradict the core Christian belief that he was resurrected and then ascended to heaven.

Rita Wilson: Why Easter is Greek to Me: Xristos Anesti!

From the Washington Post

Once every few years, Greek Easter falls the same week as “American Easter,” as it was called when I was growing up.

In order for “Greek Easter” to be celebrated the same week as “American Easter,” Passover has to have been celebrated already. We Greeks don’t do Easter until after Passover, because how can you have Easter BEFORE Passover. Jesus went to Jerusalem to celebrate Passover, after all. Unless it is one of the years when the two holidays align. Like this year.

Here are some of the things that non-Greeks may not know about Greek Easter: We don’t do bunnies. We don’t do chocolate. We don’t do pastels.

We do lamb, sweet cookies, and deep red. The lamb is roasted and not chocolate, the sweet cookies are called Koulorakia and are twisted like a braid, and our Easter eggs are dyed one color only: blood red. There is no Easter Egg hunt. There is a game in which you crack your red egg against someone else’s red egg hoping to have the strongest egg, which would indicate you getting a lot of good luck.

Holy Week, for a Greek Orthodox, means you clear your calendar, you don’t make plans for that week at all because you will be in church every day, and you fast. Last year, in addition to not eating red meat and dairy before communion, my family also gave up sodas for the 40-day Lenten period.

During one particularly stressful moment, there were many phone calls amongst our kids as to whether or not a canned drink called TING, made with grapefruit juice and carbonated water was, in fact, a soda and not a juice, which our then 10-year-old decided it was, so we had a Ting-less Lent.

No matter where I find my self in the world I never miss Easter, or as we call it, Pascha. I have celebrated in Paris, London, New York City, Los Angeles, and in Salinas, California at a small humble church that was pure and simple.

When we were kids, our parents would take us, and now as parents ourselves we take our children to many of the Holy Week services including the Good Friday service where you mourn the death of Jesus by walking up to the Epitaphio, which reperesents the dead body of Christ, make your cross, kiss the Epitaphio, and marvel at how it was decorated with a thousand glorious flowers, rose petals and smells like incense.

Some very pious people will crawl under the Epitaphio. I have always been so moved to see this. There is no self- consciousness in this utter act of faith. There is no embarrassment to show symbolic sorrow at the death of our Saviour.

At a certain point in the Good Friday service, the Epitaphio is carried outside by the deacons of the church, as if they are pall bearers, followed by worshippers carrying lit candles protected from dripping on your clothes and on others by having a red plastic cup that sits below the flame to catch the wax drippings. Every Greek person knows all too well the smell of burning hair.

One time, in London, I smelled something and turned to look at where the smell might be coming from, only to be horrified that it was coming form me and my head was on fire. But I digress.

It is somber and quiet as we follow the Epitaphio, in candlelight, from the altar to the outdoors, in order for it to circle the church before it returns back to the altar. We sing beautiful lamentations that make your heart break with their pure expression of sadness and hope.

One of my favorite services during Easter is Holy Unction. This happens on the Wednesday of Holy Week. Holy Unction is a sacrament. It is for healing of our ills, physical and spiritual. It is preparing us for confession and communion. This sacrament has always been so humbling to me.

When you approach the priest for Holy Unction, you bow your head and as he says a prayer and asks you your Christian name, he takes a swab of blessed oil and makes the sign of the cross on your forehead, cheeks, chin, backs of your hands and palms. It is a powerful reminder of how, with faith, we can be healed in many ways.

The holy oil is then carefully dabbed with cotton balls provided by the church so you don’t leave there looking as if you’re ready to fry chicken with your face, and before you exit the church, you leave your cotton balls in a basket being held by altar boys, so as not to dispose of the holy oil in a less than holy place. The church burns the used cotton balls.

There have been times when I have left church with my cotton ball and have panicked when I am driving away. At home I take care of it. Imagine a grown woman burning cotton balls in her sink. But that is what I do.

Midnight Mass on Saturday night, going into Sunday morning is the Anastasi service. We will arrive at church at around 11 p.m., when it starts, and listen to the chanter as he chants in preparation for the service. My kids, dressed in their suits and having been awakened from a deep sleep to come to church, groggily sit and wait holding their candles with red cup wax catchers.

As the service progresses, the moment we have all been waiting for approaches. All the lights in the church are turned off. It is pitch black It is dead quiet. The priest takes one candle and lights his one candle from the one remaining lit altar candle, which represents the light of Christ’s love ( I believe).

From this one candle, the priest approaches the congregation and using his one candle he shares his light with a few people in the front pews. They in turn share their light with the people next to them and behind them. In quiet solemnity, we wait until the entire church is lit with only the light of candles, the light that has been created by one small flame has now created a room of shared light.

And at a moment that can only be described as glorious, the priest cries out, “Xristos Anesti!” “Christ is Risen!” We respond with “Alithos Anesti!” “Truly, He is Risen!” We sing our glorious Xristos Anesti song with the choir. That moment, which happens about an hour, to an hour and half into the service and seems as if the service is over, actually marks the beginning of the service. The service then continues for another hour and a half.

When I was a kid, after the service was over, we would go to the Anastasi Dinner that the church would throw in the church hall, where we would break our fast, drink Cokes at 2:30 in the morning, dance to a raucous Greek band and not go home until our stomachs were full of lamb, eggs, Koulouraki, and we saw the sun rise. Or was it the Son rise?

But usually now, after Midnight Mass, we drive home with our still-lit candles. I always love seeing the looks on peoples faces as they pull up to our car seeing a family with lit candles calmly moving at 65 m.p.h. down the highway. When we get home, we crack eggs, eat cookies, drink hot chocolate (so not Greek) and I burn a cross into our doorways with the carbon from the candle smoke to bless our house for the year.

There have been many times when painters touching up the house have wondered why there was this strange black cross burned into our doorways. The next day is usually followed by a late sleep in, then getting up and doing the same thing you just did but in the daytime at the Easter Picnic, usually held at a local park.

I have to say, the Greeks know how to do Easter. Make no mistake. This is the most important holiday in our church. It is a beautiful week. I haven’t even begun to touch on what the week is really like. This is a sampling of a sampling of what it is like. It is so much more deep, so much richer than I have written here.

But one thing is clear. It is a powerful, beautiful, mysterious, humbling, healing and moving week. It is filled with tradition and ritual. It is about renewal and faith. And even though it is still too early to say, Xristos Anesti! Alithos Anesti!

Actress Rita Wilson, whose mother and father both were born in Greece, is widely credited with landing Nia Vardalos a movie deal for "My Big Fat Greek Wedding." Wilson and her actor husband Tom Hanks had their own "Big Fat Greek Wedding" in 1988. They have two children.

Saturday, March 24, 2007

What have I been up to on OrthodoxWiki?





Someone e-mailed me in response to my previous blog post, and asked what have I been doing on Wikipedia. Most of what I have been doing has been on OrthodoxWiki.org, rather than on the main Wikipedia... although I have tweak a few articles on that one too.

Here are some of the articles I have worked on in a way that went beyond just a minor tweak:

Megalynarion

St. Jonah of Manchuria

Typika

The Midnight Office

Horologion

Liturgical Books

Gospel Book

Compline

All-Night Vigil

Lectionary

Prophetologion

Hieratikon

Archieratikon

Some of these articles I still intend to work on further, but that's what I have been doing for fun lately.

Friday, March 23, 2007

I've been Wikified

I've been a long time user of Wikipedia and its Orthodox counterpart, the Orthodox Wiki. I realize of course the limitations of using an open source encyclopedia, and I have at times been irritated by some of the misinformation I have seen in some articles on Wikipedia. Recently, Andrew Keen, commented about Wikipedia (Newsweek 3/26 p.16), that it was "no more reliable than the output of a million monkeys banging away at their typewriters." While I agree that one has to be cautious with what you read on Wikipedia, and realize that it is not on the same level as a more traditional encyclopedia, the fact remains that it is widely used... and very often, the information is quite good. One just has to learn to be discriminating, and to develop an eye for texts that are not supported by references or sufficient evidence. There is in fact a review process on Wikipedia, and generally speaking, the people who do the reviewing do know what they are talking about in the given area that they work on.

Rather than curse the occasional darkness one finds in Wikipedia articles, I have started working on editing and composing them myself. I have long been attracted to the possibilities of hyper-lined texts, as you can see in my Icon FAQ article. Footnotes are great, but being able to link to entire articles that are immediately accessible is a wonderful advantage of online articles.

I would encourage others to give it a try. It is not as difficult to do as you might think.

Sunday, March 18, 2007

We're off on the road to Moscow...





God willing, I will be going to Moscow in May of this year for the signing of the Act of Canonical Communion between the Russian Orthodox Church Abroad and the Russian Orthodox Church.

For more on why this is important, read this article.

Bitter Sweet Vindication for Carlos Guerra





From the very start of the Accenture/HHSC Privitization debacle, there has been one voice in the media that had this whole thing pegged -- Carlos Guerra of the San Antonio Express. Those who were watching things unravel from the inside had at least some consolation that someone with a voice in the main stream media "got it". I heard later that he was getting some grief at his paper, because he wrote so frequently on the subject... and then unfortunately the frequency of his commentaries on this subject declined sharply. He now has a new piece in which he get's to tell everyone he was right. I am happy for him in that respect, though it is clear that he takes no delight in the fact that so many people had to be hurt before the powers that be finally decided to change course.

This whole disaster was not only preventable, and predictable -- it was predicted by many many voices, my own included.

Here is Carlos Guerra's op ed:

Carlos Guerra: A contract that failed miserably, taking 200,000 Texas kids with it

Web Posted: 03/14/2007 11:01 PM CDT

Express-News


Having first written in May 2003 about what was coming, I wasn't surprised Tuesday morning when Will Rogers of the Texas State Employees Union wrote to say that "Accenture and (the Texas Health and Human Services Commission) will jointly announce that the contract will be 'unraveled,' with each party 'going its own way.'"

Nor did I gag when HHSC and Accenture officials tried to put a positive spin on the dissolution of possibly the nation's largest contract to privatize a state's social services safety net.

I wasn't alone.

"I hate to say that I told them so, but I did — for four years," sighed state Sen. Carlos Uresti, D-San Antonio.

It began when the 2003 Legislature faced a $10 billion budget shortfall and the ideologues in charge were intent on rolling back taxes instead of raising any. So they opted to make up the shortfall largely on the backs of Texas' most vulnerable.

House Bill 2292 was a "reform" and "modernization" of Texas' health and human services safety net, they said, and it would save Texas hundreds of millions through privatization and by being more businesslike. After all, business does everything better than government.

A close reading of 132-page HB2292 revealed the massive reorganization of Texas' social services agencies really was a convenient cover for its more nefarious provisions.

Any real savings, I wrote then, will accrue from slashing or eliminating benefits, unconscionably stiffening eligibility standards and systematically making applying for benefits so frustrating that, needs notwithstanding, people will become discouraged and quit seeking benefits.

At the heart of HB2292 was authorization for HHSC to privatize enrollment for CHIP and Medicaid, and other critical safety net programs.

But a year later, HHSC insisted $177 million would be saved by contracting for four privately run centers to take applications by phone, fax or the Internet, and the firing of 3,377 of the state's 7,864 trained field workers and the shuttering of 217 of the 381 field offices.

Bermuda-based Accenture headed the consortium awarded the $899 million call center contract. But problems surfaced early on, such as interminable hold times and operators giving applicants incorrect information. Software broke down and documents were lost, some of which were inexplicably faxed to a Seattle warehouse.

The new system's roll-out repeatedly was postponed, the call centers' workers had to be retrained, and soon after the trained state workers started getting pink slips — by e-mail, no less — many had to be rehired.

"As (House) Government Reform chair, we had Accenture and HHSC testify, and they kept saying, 'It's getting better, everything is working great'" Uresti says, "when, obviously, that wasn't the truth, or 200,000 kids wouldn't have fallen off CHIP."

And it was shrinking CHIP rolls that set off the outcry that finally has resulted in Accenture getting the boot.

But that's hardly all that has gone wrong.

"This has done more damage to Texas than you can imagine," Uresti adds. "Everyone talks about CHIP and Medicaid because they recognize them; but this has also affected our seniors, our mentally retarded, our disabled, pregnant moms and on and on and on."

And aside from the human cost, this disaster may end up costing hundreds of millions after local indigent health-care costs are factored in.

But there also are lessons.

"We want to balance the budget, but you don't give out a $900 million contract — no company would — without having safeguards in place, without having performance measures and if they aren't met, we cancel the contract, instead of giving them more time," Uresti adds.

Details of what Texas will do now seem to be unknown.

But Uresti's characterization of this debacle is quite apt: "We put all our eggs in one basket, and they dropped the basket."

Friday, March 16, 2007

Senators Urge Accenture Call Center Contract Probe

You can read a shorter version of this story, with commentary from HHSC Employee, by clicking here.

Tyler Morning Telegraph: Senators Urge Call Center Contract Probe

From Staff, Wire Reports

Nearly every state senator has signed a letter asking the inspector general of the Texas Health and Human Services Commission to investigate the failed contract with the company hired to privatize the state's social services eligibility system.

"There are significant questions concerning the contract, and the members of the Texas Senate want them answered," said Sen. Bob Deuell, who circulated the letter.

Deuell, a Republican from Greenville, said he also plans to ask the state auditor to look into the contract.

Sen. Kevin Eltife signed the letter.

"We should demand a full accounting of the Accenture contract," Eltife said. "This venture that was to save the taxpayers millions now looks to have costs taxpayers millions."

The commission announced Tuesday it was ending its contract with the Texas Access Alliance, a group of companies led by Accenture LLP. The letter was released Wednesday.

The consulting giant was hired in 2005 to - among other things - run a new computer system allowing Texans to apply for Medicaid, food stamps and other benefits over the phone, online or in person.

Problems plagued the project from the start, prompting more than a year of harsh rebukes from lawmakers, gubernatorial candidates and advocates for poor families. The commission announced plans to scale back the contract in December, but the two sides couldn't reach an agreement, Executive Commissioner Albert Hawkins said.

The letter, signed by 30 of the 31 state senators, asks the inspector general to conduct an integrity review and, if warranted, a full-scale investigation of both the new computer system and the contract for running it.

Commission spokeswoman Stephanie Goodman said the agency will provide any information that is requested.

"It's hard to imagine that there's a document in the building that hasn't already been provided to every losing candidate for governor, the employees union and IBM's attorneys, but we'll keep the copy machine warmed up and ready to go," she added.

The state's $899 million contract with Accenture was part of a massive effort to make it easier for people to apply for benefits.

The project as a whole was supposed to save the state nearly $650 million over five years. Hawkins said Wednesday he still expects the state to save money, but he could not estimate how much.

Accenture began running the new computer system in Travis and Hays counties a year ago and it was supposed to be implemented in all 254 Texas counties by the end of the year. But technical and operational problems forced Hawkins to indefinitely delay the rollout last spring.

Problems also cropped up when the Texas Access Alliance took over processing applications for the Children's Health Insurance Program, the state's low-cost health insurance program for the children of the working poor. Enrollment dipped below 300,000 for the first time since the program's infancy, but has since rebounded.

Advocates for poor families said contract workers lost CHIP applications and other paperwork, gave contradictory instructions about submitting information missing from their files and failed to credit payments to their accounts.

Democratic State Rep. Patrick Rose, who chairs the House human services committee, said his panel is committed to figuring out what went wrong with the Accenture contract and what needs to be done to prevent it from happening again.

Wednesday, March 14, 2007

Accenture Deal Dead

For those wondering why an Orthodox Priest cares about this news article, click here.

You should also check out Ramblings of an HHSC Employee Amidst Chaos, for some timely commentary on what is happening.

Texas terminating deal with main social services contractor

Medicaid, food stamp duties going back to state; official defends system, admits flaws

12:00 AM CDT on Wednesday, March 14, 2007
By ROBERT T. GARRETT / The Dallas Morning News
rtgarrett@dallasnews.com


AUSTIN – Texas' rush to privatize eligibility screening for such programs as Medicaid and food stamps was dealt a huge blow Tuesday as the state announced that it would sever its relationship with the lead contractor.

State social services czar Albert Hawkins said protracted disagreements over money and changes to the private company's role persuaded him to end the state's five-year contract with the U.S. unit of Bermuda-based Accenture Ltd. more than three years early.

The contract had put Texas on track to be the first state to mostly privatize the process of determining residents' eligibility for social programs. But a pilot effort to combine contractors' screening of applicants for Medicaid, food stamps and welfare with the already-privatized Children's Health Insurance Program swiftly encountered turbulence in two Central Texas counties early last year.

Further rollout of the new system, which relies heavily on four privately run call centers, has been postponed repeatedly as applications and enrollment fees were lost and thousands of families complained of abruptly canceled health coverage for their children.

Mr. Hawkins insisted that the state will carefully assess whether to continue outsourcing some functions or pull most back into state government. But his move underscored the fact that the deal hasn't saved any of the $646 million that officials promised.

"The opportunity for savings is delayed until we get the model fully in place," he said. His confirmation by the Senate to a third two-year term as head of the Health and Human Services Commission has been held up, in part because of problems with the call centers.

For now, little will change for Texans applying for services. Mr. Hawkins said he expects the duties will be handed off by Nov. 1. A separate negotiation will now begin on how much the contractor will be paid. Through Feb. 28, the state had paid it $186 million, said a spokeswoman for Mr. Hawkins.


Looking ahead

Mr. Hawkins and Accenture spokesman Jim McAvoy dismissed suggestions that the new eligibility system's problems should curb state leaders' enthusiasm for outsourcing.

"I don't really think this is about privatization," Mr. Hawkins said. "It's about still moving forward and achieving the goals of transformation that we set out for our eligibility system," which he said hadn't changed much since the late 1960s.

Mr. McAvoy said, "This has less to say about privatization than about how difficult large [information technology] projects are."

Democrats and state employee groups, though, claimed vindication of their 2003 warnings that the privatization effort would fail – especially when combined with budget cuts and tighter eligibility rules in CHIP, the state-federal health insurance program for children in working-poor families.

"Far too many Texas parents have been left to depend on NyQuil and prayer for health insurance because their children were unfairly denied CHIP coverage," said state Democratic Chairman Boyd Richie. "Republicans have wasted millions of taxpayer dollars on dysfunctional private call centers."

Ed Sills, spokesman for the Texas AFL-CIO, called outsourcing of sensitive government duties "an inherently flawed concept in which the public trust is traded for the corporate profit motive. The Accenture fiasco proved us right at every stage."

Mr. McAvoy responded: "We had problems with the initial pilot. We stabilized it."


Lawmakers' reactions

Republican leaders also played down the decision to end the Accenture contract.

House Speaker Tom Craddick said that while he expects Mr. Hawkins to fix problems in the new eligibility system, he still likes outsourcing.

"Privatizations in a lot of areas of government have been real positive, have done a lot of great services for us, saving dollars and allowing us to increase our benefits to different programs and facilities," said Mr. Craddick, a Republican who lured one of the call centers to his hometown of Midland.

Senate Health and Human Services Committee Chairwoman Jane Nelson, R-Lewisville, said she just wants a "user-friendly" system for poor people.

"Whether the state is performing the function or a vendor, the critical point is that we make it as convenient as possible for citizens to enroll in our state services and that we make the best possible use of online tools to help in that process," she said.

Rep. Patrick Rose, chairman of the House Human Services Committee, has asked Mr. Hawkins to testify Thursday about the project's past and future.

"The Legislature needs to pass legislation to prevent future mistakes," said Mr. Rose, D-Dripping Springs.

Mr. Hawkins said he had informed legislative budget writers he might need some extra state employees, depending on how much he decides to dial back the outsourcing.

Mr. Hawkins said he was not sure whether call centers would continue to be staffed by employees of Reston, Va.-based Maximus Inc. – an Accenture subcontractor – or by state workers.

He expressed confidence that after the state's review he would continue to hire private companies for a variety of technical support tasks, such as printing and mailing notices to aid recipients, and a Midland operation that copies and scans applicants' personal financial documents into computer systems.

However, Mr. Hawkins said, there would be a "direct trade-off" between spending on state employees and payments to contractors – and little if any impact on the budget.


Complex system

Advocates for poor families have said the state's original plan for outsourcing got rid of too many of the state eligibility workers who know the programs' differing and often very complex rules about who can qualify. Call center operators, who make between $12 and $15 an hour, initially didn't grasp many of the nuances. Most had to be retrained.

Mr. Hawkins said the whole idea was to test how much could be outsourced before going statewide with a new system.

"We didn't have it calibrated right," he acknowledged. "There needed to be more of those things retained by the state."

The tinkering has ended long times on hold and dropped calls, he said. But critics say it still takes far too long to process applications for Medicaid and food stamps.

In November, Williamson County entered the new system, joining Travis and Hays counties. A new rollout schedule announced Tuesday calls for 28 additional Central Texas counties to be added over the next five months, with Hill County the farthest north.

Mr. Hawkins said no state employees would be fired or demoted for miscalculating how much work should be privatized.

Mr. Hawkins said his agency and the Accenture-led group, the Texas Access Alliance, were unable to agree on financial terms and a revised division of labor that would be needed to carry out a handshake deal they announced in December.

Under that deal, state workers would perform certain functions originally envisioned for the private sector. Also, the state would slash the contract to $543 million, from $899 million. The Dec. 21 deal also called for the contract, originally for five years, to end in 2008 – two years early.

Staff writer Karen Brooks contributed to this report.

My Fair Lady... Southern Style

Tuesday, February 27, 2007

The Lost Tomb?

Dr. Ben Witherington (a real scholar) has a post in which he shows how completely ridiculous the claims of movie director James Cameron (not a scholar by any stretch) that he has discovered the lost tomb of Jesus Christ.

THE JESUS TOMB? ‘TITANIC’ TALPIOT TOMB THEORY SUNK FROM THE START

One does get tired of the media going into a tizzy every time some idiot comes along with such manifestly baseless claims, and making pronouncements about how this could "rock the Christian faith." It would probably help if more people in the media had a real education of their own -- in some field other than how to look good on camera.

Update:
Get Religion weighs in on this as well.

Codex gives a round up of other posts on this subject.

More updates:

Ben Witherington adds to his original comments here.

More from Ben Witherington:

THE SMOKING GUN---TENTH TALPIOT OSSUARY PROVED TO BE BLANK

More from Get Religion:

Can we call Lost Tomb a hoax now?

And Codex gives another days round up of news on this subject.

Friday, February 16, 2007

A Hymn by St. Nectarios



You can hear this hymn in Greek by clicking on the video above. You can read about St. Nectarios, by clicking here.

O Virgin Pure
by St. Nectarios
Plagal First Tone (Tone 5)

Refrain: O Rejoice, Bride Unwedded.

O Virgin pure, immaculate/ O Lady Theotokos
O Virgin Mother, Queen of all/ and fleece which is all dewy
More radiant than the rays of sun/ and higher than the heavens
Delight of virgin choruses/ superior to Angels.
Much brighter than the firmament/ and pure than the sun's light
More holy than the multitude/ of all the heav'nly armies.
O Rejoice, Bride Unwedded.

O Ever Virgin Mary/ of all the world, the Lady
O bride all pure, immaculate/ O Lady Panagia
O Mary bride and queen of all/ our cause of jubilation
Majestic maiden, Queen of all/ O our most holy Mother
More hon'rable than Cherubim/ beyond compare more glorious
than immaterial Seraphim/ and greater than angelic thrones.

O Rejoice, Bride Unwedded.

Rejoice, O song of Cherubim/ Rejoice, O hymn of angels
Rejoice, O ode of Seraphim/ the joy of the archangels
Rejoice, O peace and happiness/ the harbor of salvation
O sacred chamber of the Word/ flower of incorruption
Rejoice, delightful paradise/ of blessed life eternal
Rejoice, O wood and tree of life/ the fount of immortality

O Rejoice, Bride Unwedded.

I supplicate you, Lady/ now do I call upon you
And I beseech you, Queen of all/ I beg of you your favor
Majestic maiden, spotless one/ O Lady Panagia
I call upon you fervently/ O sacred, hallowed temple
Assist me and deliver me/ protect me from the enemy
And make me an inheritor/ of blessed life eternal.

O Rejoice, Bride Unwedded.



You can read the text of this hymn in Greek at:

http://agrino.org/cyberdesert/agni.htm

Saturday, February 03, 2007

Icon Exhibit this weekend

You can read all about it by clicking here.

One thing we have that is new this year is a guide to the icons that you can use to better understand what you are looking at. The icons are numbered, and by looking up each number in the guide, you can find the story behind that particular icon.

Friday we had a very good turn out, due in part to an article that ran Thursday in the Chronicle's Northside insert, which was placed on the front page of that section, and included a color photo which helped to draw attention to the article (unfortunately, the online version does not include the photo).

Unfortunately the article misquotes me as saying:

"We really want people from all backgrounds to understand Orthodox Christianity not as some weird or exotic religion but as rooted in Christianity"

The reporter was taking notes, rather than recording the interview, and I am sure that this was completely unintentional, but what I actually said was that I wanted people of other Christian backgrounds to understand that their faith traces its roots back to our Tradition.

Nevertheless, we have seen a wonderful turn out as a result of that article.

Last night we also had a wonderful talk from Fr. Joseph Huneycutt.

Wednesday, January 31, 2007

Oh Gramma, Oh!

When I was a wee kid, my great grandmother used to sing "Oh Johnny, Oh". I never heard the whole song until I was watching the movie "The Chronicles of Narnia". Here are the lyrics:

Oh, Johnny! Oh, Johnny!
How you can love!
Oh, Johnny! Oh, Johnny!
Heavens above!
You make my sad heart jump with joy,
And when you're near I just
Can't sit still a minute.
I'm so, Oh, Johnny! Oh, Johnny!
Please tell me dear.
What makes me love you so?
You're not handsome, it's true,
But when I look at you,
I just, Oh, Johnny!
Oh, Johnny! Oh!


Now.. I was OK with this till I got to that part towards the end.

Here's a video with the music:

Tuesday, January 30, 2007

St. Crispian's Day

I have been watching videos of Shakespeare's plays, and here is a clip from a particularly well done movie version of Henry V:



This is the St. Crispian's day speech, just before the battle of Agincort, which is considered to be the greatest battle in English history. This speech is also where the "band of brothers" line originated from.

If only Bush could be given "a muse of fire".

This next clip is sort of a movie promo, but it has the hymn "Non nobis" from the play, which is sung after the battle:



The hymn in Latin is

Non nobis domine, non nobis, sed nomini tuo da gloriam
Not unto us, O Lord, not unto us, but unto Thee give glory

Which is taken from Psalm 113:9 (KJV)/115:1 (LXX)

For more on the movie version, see:

http://en.wikipedia.org/wiki/Henry_V_%281989_movie%29

Next, I hope to see the Lawrence Olivier version from 1944:

http://en.wikipedia.org/wiki/Henry_V_%281944_movie%29